Shipping policy

Last updated: October 28, 2026

Shipping Policy

SHY Hair ships human hair wigs, samples and wholesale orders to international customers.

Shipping methods, shipping cost, delivery time and available warehouse options depend on the product, order quantity, destination country, stock status and customization requirements.

For ready-to-ship products, we may confirm suitable stock support before shipment. For custom color, custom cap, private label or bulk orders, production and quality checking may be required before shipment.

Estimated delivery times are provided for reference only and may be affected by customs clearance, local delivery service, holidays, weather, incorrect address information or other factors outside our control.

Buyers are responsible for providing a complete and accurate shipping address, phone number and contact information. Import duties, taxes, customs fees or local charges may be the responsibility of the buyer depending on the destination country.

For urgent orders, please contact us before confirming your order or quote.

Product-specific shipping offers

When a product page states that free shipping is included in the listed price, shipping is included for that item. Other shipping costs are shown at checkout or confirmed in the quotation for the selected product and destination.

Dispatch and delivery are different

A dispatch estimate describes when an order leaves the dispatch location, not when it arrives. The ready-to-ship collection states dispatch within 48 hours after order confirmation. The 7–15 and 30–40 business day collections describe preparation before shipment; delivery transit time is additional. Follow the selected product and confirmed order specifications.