SHY HAIR has 20 years experience in hair business, especially for hair color and style. We maintain a very high level of quality control to ensure customers get their best and shinning hairs.
We DO NOT collect hair from floors, or shower drains etc. All our hair is cut from ponytails. We select ONLY the STRONGEST, HEALTHIEST hairs in which we must pay good money for.
The strength of the lace determines how long the construction of your wig will last. Our lace wigs are made with a very strong long lasting, heat resistant SWISS LACE.
Ventilating is a very time consuming task. It must be done with precision and skill. Our lace units are made by hand, strand by strand to ensure quality. Each hair is placed with an end result of units that are both versatile and durable.
Every order is carefully checked before shipping in order to satisfy all requirements of customers.
If you have any problems about the hair after you got it, pls contact us FIRST, we’ll give you SOLUTIONS.
We ONLY offer a refund if the product is FACULTY, if the unit is faculty, you could return it to us within 48hours and we promise to FULL REFUND you as soon as we receive it.
SPECIAL CUSTOMIZED WIG CAN NOT OFFER A REFUND ONCE THE ORDER SHIPPED. We could take you photos and video before shipping for confirmation, after you get it refund won’t be accepted.
We suggest customers take advantage of all our pics and videos before purchasing to ensure the perfect wig you get.
If order WRONG SIZE the refund won’t be accepted. We have a picture to show how to measure your size, if you not sure about the accurate size, please contact us before purchasing.
ALL SHIPPING COSTS SHOULD BE BARED BY CUSTOMERS, all return units via LOCAL POSTAL SERVICE is accepted. Please send us tracking no. after you post it because we don’t take any responsibility for LOST PACKAGES.
Refund for customers ONLY AFTER we RECEIVE return unit.
Following conditions ACCEPT return & refund:
ü DO NOT Cut the Lace
ü DO NOT Rip or Tear the Lace
ü DO NOT Put Any Chemicals on Wig Unit
ü DO NOT Wear the Unit
ü DO NOT Put Glue or Tape on the Unit
ü DO NOT Wash or Condition the Unit
ü DO NOT Dye the Unit
ü DO NOT Perm or Put Relaxer on the Unit
ü DO NOT Style or Cut the Unit
ü DO NOT Try to Correct the Problem Yourself Prior to Contacting us
ü DO NOT DESTROY or Lose Any of the Original Packaging
Original Packaging Including:
Ø Silk Bag
Ø Wig Cap
Ø All Gifts